Reviews
State Farm® Agent Trae Covington
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Donald Ross
October 9, 2026
"The office is very responsive, and a pleasure to work with."
NikoBoeker
October 7, 2026
"Trae and his team were awesome to work with every step of the way. We were able to get all of our family’s needs covered and at a great price!!
Side not I actually ran into Trae at a local golf outing and let’s just say I’m glad he’s my insurance guy and NOT my golf partner 😂😭"
Keegan Sale
October 7, 2026
"Evan Shuck helped me with renters insurance. Awesome guy"
Lance Sheridan
October 6, 2026
"Exemplary customer service… Although their rates aren’t always competitive, they more than make up for it with their follow up and follow through, thus giving their clients complete peace of mind."
We responded:
"Thanks for the incredible review Lance! We appreciate your business and it's been a pleasure to serve your insurance needs!"
Kelsey McCarty
October 3, 2026
"Best of the best! Trae with the great coverage👏 Thank you for taking care of my family and shout out to Summer for the best customer service!"
We responded:
"Thank you so much for the awesome review! We’re grateful for the opportunity to help protect you and your family with the right insurance coverage. Summer and our entire team work hard to provide the best customer service possible. We truly appreciate you trusting us for your insurance needs here in Springfield, IL!
-Trae Covington, State Farm Agent"
Tyese Howery
October 1, 2026
"Ladonna is awesome! She was very helpful & knowledgeable."
We responded:
"Thank you for the wonderful review! We’re so glad to hear Ladonna provided helpful and knowledgeable service. Our team takes pride in making insurance simple and helping our customers find the right coverage for their needs. We appreciate you choosing our State Farm office in Springfield, IL for your insurance needs!
-Trae Covington State Farm Agent"
Omieus Ribinson
October 1, 2026
"The best State Farm ever"
We responded:
"Thank you so much! We truly appreciate the kind words and the 5-star review. Our team is proud to serve Springfield, IL and the surrounding communities with auto insurance, home insurance, life insurance, and more. Thank you for choosing our State Farm office for your insurance needs!
-Trae Covington, State Farm Agent"
Jason Snyder
September 29, 2026
"Speaking with Mark Franklin was by far the best experience I've ever had speaking with someone about insurance. This guy was very polite and knowledgeable, explaining everything to me in great detail. He was very patient and understanding with me and my insurance rate was almost half what I was paying before with another company."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Mark provided such a great experience and took the time to thoroughly explain your insurance options. Our team takes pride in making insurance simple, answering questions, and helping our customers find the right coverage for their needs.
We truly appreciate you trusting our State Farm office in Springfield, IL with your insurance needs, and we’re especially glad we were able to help you save on your insurance. Thank you for choosing our team!
-Trae Covington, State Farm Agent"
Patricia Pafundi
September 2, 2026
"I highly recommend Trae and his staff. They are the cream of the crop, and get a definite 5 Star rating from me!"
We responded:
"Thank you so much for the kind words and 5-star review! It means a lot to me and our entire team. We take great pride in providing our customers with knowledgeable, dependable service and making sure they’re well taken care of. We truly appreciate your recommendation and for trusting our State Farm team here in Springfield, IL with your insurance needs!
-Trae Covington, State Farm Agent"
nakeya ingram
August 28, 2026
"Trae Covington provided excellent service and made getting the right coverage easy and stress\-free\. He is knowledgeable, professional, and truly cares about his clients\. I highly recommend Trae for your car insurance or life insurance needs—he’s definitely someone you can trust!"
We responded:
"Thank you so much for the kind words and recommendation! I’m glad we could make finding the right coverage an easy and stress-free experience. Taking the time to understand our customers’ needs and help them feel confident in their coverage is extremely important to us. We truly appreciate you trusting our State Farm office in Springfield, IL for your car insurance and life insurance needs!
-Trae Covington, State Farm Agent"
Alexis Heard
August 16, 2026
"Very grateful !!"
We responded:
"Thank you so much for the kind review! We’re grateful for the opportunity to serve you and help with your insurance needs. Our State Farm team is always here whenever you need us. We truly appreciate your business and support!
-Trae Covington, State Farm Agent"
Curtis Mackey
August 14, 2026
"Trae was very helpful and understanding when getting me set up with some great Car and home Insurance! Saved me a ton of money! Great Company and highly recommend!"
We responded:
"We appreciate your business and the 5 star review! "
Kimberly Bryant
August 13, 2026
"I highly recommend this agency. I have worked with Trae and Evon for approximately 4 years. My daughter's car broke down at college in another state in the dead of winter and I needed help right away, so I called to ask a question about my emergency roadside assistance. Evon called me right away even though he was in Hawaii!!! Also, I have worked with Evon to maximize my coverage but at a lower cost with his knowledge and expertise. If you are looking for an agency that is knowledgeable and cares, this is the place."
We responded:
"Thank you so much for your continued trust and for taking the time to share this! It means a lot to know you’ve had such a positive experience with our team over the past four years. Evon truly goes above and beyond for our customers, and your story is a great example of the level of service we strive to provide.
Whether it’s helping with emergency roadside assistance, reviewing auto insurance coverage, or finding ways to maximize protection while keeping costs in mind, we want our customers to know they can count on us when they need us most. Thank you for recommending our State Farm insurance agency in Springfield, IL. We truly appreciate you and your family!
-Trae Covington, State Farm Agent"
Dr. Arthur Davis
July 30, 2026
"Good morning. Mr. Franklin was very professional and helpful. Mark answered all of our questions and made our transition to State Farm seamless. He's a rising star."
We responded:
"Good morning! Thank you for your great review. We’re happy to hear that Mark was professional, answered all your questions, and made your transition to State Farm seamless. We truly appreciate your trust in our State Farm Agency. If you ever need anything, we’re here to help.
Trae Covington, State Farm Agent"
Cindy Sedam
June 12, 2026
"Great service from both Trae and Evan as I return to State Farm. Trusting the service from State Farm will be as good should an unforeseen event require a claim to be submitted."
We responded:
"Thank you for the review. We’re glad Evan was helpful as you return to State Farm, and we truly appreciate your trust in our team and the service we provide.
If you ever need to submit a claim after an unforeseen event, we’ll be here to help you through every step just like always.
-Trae Covington, State Farm Agent"
Raymond Davis
May 26, 2026
"This was the best experience I've ever had with an insurance company. Evan was amazing. I just called for a quote but end up buying a policy. I felt so good about my decision to partner with State Farm. Just a comforting experience. I love it here."
We responded:
"Thank you for sharing your positive experience! We’re delighted to hear that Evan provided exceptional service and made you feel confident in choosing State Farm for your insurance needs. At our State Farm office, we strive to offer comforting, trustworthy, and personalized support whether you’re just requesting a quote or ready to purchase a policy. We appreciate your trust and look forward to being your reliable insurance partner for years to come!
-Trae Covington, State Farm Agent"
MARC REITER
May 18, 2026
"Happy to be working with Mark and Trae for my auto insurance coverage, they found me a better rate and saved me money I could put toward other priorities!"
We responded:
"Thanks for the great review! I’m glad Mark helped you review your auto insurance and find a better rate. We’re happy you’re saving money and can put it toward what matters most. If you ever need anything, our State Farm Agency is here for you.
-Trae Covington, State Farm Agent"
Mary Warren
April 23, 2026
"I love working with Trae and his associates. They are so helpful and easy to talk to. They give me all the time I need with my questions or concerns.
I’ve been with Trae for many years and have always had good experiences working with them."
We responded:
"Thanks for the kind words Mary. It truly means a lot to us! "
Robert LaBonte
April 16, 2026
"Trae and his staff always takes good care of me and my needs."
We responded:
"Thank you for the kind review! I’m glad our team always take great care of you and stay focused on your needs. We truly appreciate your trust in our State Farm Agency.
-Trae Covington, State Farm Agent"
Jan Droegkamp
April 8, 2026
"I was at the DMV and needed proof of auto insurance. After a phone call I got the information within minutes via text and email. Made my day!"
We responded:
"Happy to hear we were able to help Jan! We appreciate your business!"
Connor Sweeney
March 30, 2026
"Taija made it very simple to get coverage for my new home and I’ve been very happy with the service I’ve received from Trae and his team!! As a Realtor I’ve referred a few clients to Trae and have heard nothing but positive feedback."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Taija made getting coverage for your new home simple and that you’ve been very happy with the service from my dedicated team and I. As a trusted insurance provider specializing in homeowners' coverage, we truly appreciate your referrals and the positive feedback from your clients. If anyone is looking for reliable home insurance or expert guidance in the area, we’re here to help! Thanks again for choosing us and for being a valued Realtor partner.
-Trae Covington, State Farm Agent"
Fred Reich
March 26, 2026
"OK. These people are FANTASTIC! We all shudder about insurance agents right? Not them. They are incredible. Use them. Call them."
We responded:
"Thank you for the fantastic shout-out! We know insurance can sometimes feel overwhelming, so it means a lot to hear that our team made the experience incredible and stress-free for you. If anyone else is looking for trusted, friendly, and knowledgeable State Farm Team in Springfield, please give us a call, we’d love to help! Your recommendation truly makes a difference, and we appreciate you spreading the word!
-Trae Covington, State Farm Agent"
La’Nya Hunter
March 25, 2026
"I’ve had a great experience with State Farm so far. Their customer service really stands out, they go above and beyond to make you feel valued, not just like another policy number. Even something as simple as them reaching out to say happy birthday meant a lot and shows they truly care about their clients.
It’s those small, thoughtful touches combined with their professionalism that make me feel confident choosing them. Definitely recommend!"
We responded:
"We’re so glad our team’s thoughtful touches and professionalism have made a difference for you! At our agency, we truly care about our clients beyond just policies. If you have friends or family in Springfield who would value this kind of service, please don’t hesitate to refer them to us. Thanks again for your kind recommendation!
-Trae Covington, State Farm Agent"
ML Ledbetter
March 24, 2026
"I’ve worked in customer service most of my career and Trae and Staff have customer service. My initial call with Evan was easy and informative. He listened to my concerns and advised on how he/State Farm can help. I found what works for me. Once I received my insurance paperwork, I received a call from Thai to connect with me and that I received my paperwork. She asked if I had any questions and she even listened to my lifestyle and background a bit. I feel important and respected. Thank team Trae!!"
We responded:
"Thank you so much for your thoughtful review! We’re thrilled to hear that Evan, Ty, and the entire team made you feel respected and well cared for throughout the process. Listening closely and tailoring our service to fit each client’s unique needs is something we truly value at our agency. Your kind words mean a lot to us, and we’re honored to have earned your trust. Thanks again for choosing us and being part of Trae Covington State Farm!
-Trae Covington, State Farm Agent"
Julie Lawson
March 20, 2026
"Great company and no BS to deal with. Price is right and Trae is a great agent!!! Highly recommend 👍"
We responded:
"Thank you so much for the fantastic recommendation! We’re glad to hear that you appreciate our straightforward approach and fair pricing. We’re happy we could provide you with great service. If you ever need anything else, don’t hesitate to reach out. We truly appreciate your support and look forward to continuing to serve you!
-Trae Covington, State Farm Agent"